New study on the effects of video visits in outpatient care


A new study investigates the effects of digital transformation, in this case how video visits in outpatient care change work processes and introduces new tasks, in order to further improve the concept of video visits. The study was recently published in The Journal of Medical Internet Research.

Video mediated meetings with patients were introduced in outpatient care at the Karolinska University Hospital in Sweden. New behaviours and tasks emerged due to changes of roles, work processes and responsibilities.

Linda Sturesson, a researcher at the Karolinska Institutet, followed the development of video visits at the hospital driven by it's Center for Innovation. This has now resulted in an article called "Effects of the Digital Transformation: Qualitative Study on the Disturbances and Limitations of Using Video Visits in Outpatient Care".

Examines perceived limitations

Through real-time, social interactional features of preparing for and conducting video visits, the study examines clinicians' perceived limitations and disturbances, and how the conditions between patients and clinicians may change when using video visits instead of face-to-face meetings in outpatient care.

Qualitative methods have been used including 14 observations of video visits at two different clinics and 14 followup interviews with clinicians. 


eHealth – care at a distance

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